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Complaints

We are registered with the Financial Conduct Authority No 306946 & you can check our registration details here.

We have in place a detailed complaints handling process in accordance with FCA rules but even if your complaint is not reportable under FCA rules we would still like you to contact us so we can try & resolve the problem.

Help us get it right

We continually work to get things right. However, in the unlikely event that the service we provide does not meet the standards you expect you have the right to complain.

Post your complaint to:

Sutton Specialist Risks Ltd

Bull Wharf

Redcliff Street

Bristol

BS1 6QR

Or phone us:

Tel: 0117 930 0100

Alternately if you prefer email:

info@ssr.co.uk

 

Eligible complainants* also have the right to lodge a complaint with the Financial Ombudsman Service but FOS rules mean you must  give us the opportunity to resolve the complaint & the FOS will not deal until we have sent you a final response letter, or unless we have not responded to your complaint with a decision within 40 days.

* Eligible complainants are:

 

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